Northern House Clearance Terms & Conditions
1. In these Terms & Conditions, Northern House Clearance is “the Company” and you are “the Client”.
2. Nothing in these Terms and Conditions overrides your legal consumer rights. Citizens Advice Bureaus and the Trading Standards Office of your local council can advise you on your consumer rights.
3. When the Company sends you an order confirmation, the contract between the Company and the Client starts. At that point, these Term & Conditions become binding on both the Customer and the Client.
If the Company needs to make any changes to these Terms & Conditions, it will give the Client 30 days notice in writing. In those circumstances, the Client can cancel the contract.
4. Provision of services
The precise details of the services the Company will provide and a schedule will be included in the order confirmation.
The Client must provide the location of the property the Company will work on and the precise nature of the work to be undertaken. These details will be included in the order confirmation. In the event that any of the information provided by you is incorrect, the Company will not be liable for any delays or for any inability to carry out the contract in the light of undisclosed information.
5. Price and payment
The order confirmation will include a price based on the information given by the Client and an assessment of the work required by the Company. The price will include labour costs, vehicle costs and the cost of removal and disposal of items. Any negotiation about the price must be concluded before work starts.
Payment is due when the agreed work is completed, and not later than 10 days after the completion of work. The Company reserves the right to charge interest on outstanding invoices not paid within 10 days. That interest level will be the Bank of England’s base lending rate plus 3%. The Client must pay any costs, including court fees, incurred by the company in securing late payment.
In the case of properties subject to probate, the Company may invoice the relevant solicitor directly. The Company may allow the Client to delay payment until a probate property is sold, but only if that is agreed in advance. However, if the bill on a probate property is unpaid after six months, the Company may charge interest on the outstanding amount.
6. The Company’s liabilities to the Client
If the Company acts in a way that breaches these Terms & Conditions, it will be responsible for any damage or loss incurred by the Client if the Company should have known about a likely breach, or if the Company acts negligently. Where the Company could not have known in advance that a breach of these terms could occur, the Company will not be liable.
If the Company causes damage to a property or its contents in the delivery of its service, it will be responsible for making good the damage. The Company is not responsible for any pre-existing defects or damage that it discovers in the course of providing the service.
Nothing in these Terms and Conditions nullifies the Client’s rights under the terms of the Consumer Rights Act 2015.
7. Inability to provide service due to events outside the Company’s control
The Company will not be held liable for failing to provide agreed services when this failure is caused by an act of God or any other event entirely outside the control of the Company or its staff. Such events include, but are not limited to, industrial action by a third party, civil unrest, terrorist incidents, natural disasters and extreme weather.
In such circumstances, the Company will inform the Client of the situation as soon as practicable. The Company’s duty to supply service will be rescinded during the time that any such event occurs. If the event lasts for more than four weeks, the Client will have the right to cancel the contract.
8. Client’s right to cancel.
The client may cancel a contract with the Company for up to 14 days after placing an order provided the agreed date of service does not fall within that 14-day period.
Cancellation on the agreed date of service will leave the Client liable to pay the agreed sum for the service. Any reduction in the amount due for payment will be at the sole discretion of the Company.
9. The Company’s right to cancel
The Company may cancel due to unforeseen events outside the Company’s control. It may also cancel the service if the necessary staff and/or vehicles are unavailable. If this happens, the Company will inform the Client as soon as possible.
If the Company cancels after the service has already commenced, the Client will not be obliged to pay for the service.
10. Other significant matters
If for any reason the Company needs to transfer the agreed service to the Client to another company, these same Terms & Conditions will apply. The Client will retain exactly the same rights and obligations.
If the Company does not enforce its right to hold the Client to these Terms and Conditions, or if there is any delay in doing so, this does not mean that the Client is freed from meeting obligations as described in these Terms & Conditions. Release from the Client’s obligations will only be given in writing by the Company. Such a written release will only apply to those Terms & Conditions explicitly described in writing. Client obligations not mentioned in writing will still be in force.
Where the service is being provided in England and Wales, the Company’s Terms & Conditions are written to comply with English law, and both the Company and the Client will pursue any legal matters through the English and Welsh Courts. Services provided in Scotland or Northern Ireland are governed by the laws of the relevant jurisdiction and any legal matters will be decided in the relevant courts.